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Q: What file format are the videos and what player is required?
Q: My video player keeps stopping and starting when I
try and watch the videos.
Q: How can I add to, or renew my subscription?
Q: After I watch a video I am still on the login page. What is happening?
Q: I forgot my username/password can you help?
Q: I am still having trouble ordering. What should I do?
Q: I did not find an answer to my question here. What can I do?
Q: What file format are the videos and what player is required?
A: All video segments on our site are in Microsoft Windows media format(WMV).
These files are viewed by default in Microsoft Windows media Player.
Windows Media Player comes standard with the Windows operating system.
Many other media players may be configured to play .WMV files.
Q: My video player keeps stopping and starting when I
try and watch the videos. What is the problem?
A: Although we have tried to keep the video files manageable
for those with slower connections, the player needs time
to download the file before it can display it to you. This is called "buffering".
If you are on a dial-up connection or your connection is slow, buffering can take
a long time. If this is the case you can "right click" on the link and choose
"save as" to save the file to your hard drive for smoother viewing.
Q: How can I add to, or renew my subscription?
A: After you login click the "Profile Page" link at the bottom of the video login box. This will take you to your subscription profile where you can add to or renew your subscriptions.
Q: After I watch a video I am still on the login page. What is happening?
A: This only happens when you have clicked on a video link in a story before you
have logged in. Just use your browser "BACK" button or click the link under the blue
heading "Please Login" and you will be returned to the story you were viewing. It is best
to login before you begin watching video segments. If you login first you will be
automatically directed to your story or article or if you have an all inclusive subscription you will
be directed to the master list of video enhanced stories and articles.
Q: I forgot my username/password can you help?
A: If you have forgotten your login information go to the login page and enter your
email address or username into the form at the bottom and click the "Get Password"
button and your information will be emailed to you.
Q: I am still having trouble ordering. What should I do?
A: For all questions relating to ordering or billing please send a detailed
message about your specific issue to: admin@goldgold.com. Please put "Billing Help"
in the subject line.
Q: I did not find an answer to my question here. What can I do?
A: Video is a new feature on our web site and as yet all potential challenges
are hard to foresee. If you have a question that is not addressed here,
please send an email with a detailed explanation to: admin@goldgold.com.
Please put "Video Question" in the subject line.
We will continue to update this page as new questions come to light.
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